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Customer Care
Unsure about something?
In this section you’ll find answers to some of the most frequently asked questions: everything from how much luggage you can take to whether you’re allowed to carry Christmas crackers on board our trains.
What’s more we’ve also listed our contact details so if you can’t find the answer to your question on line feel free to give us a call or drop us an email.
In this section you’ll find answers to some of the most frequently asked questions: everything from how much luggage you can take to whether you’re allowed to carry Christmas crackers on board our trains.
What’s more we’ve also listed our contact details so if you can’t find the answer to your question on line feel free to give us a call or drop us an email.
Questions & Answers
We get asked all sorts of questions so there’s a good chance you’ll find your answer in our Q&A section.
Email Us
Still can’t find what you’re looking for? Click here to find out how to contact just the right person.
Accessibility
Everybody should be able to access our website. Here’s some tips for users with special requirements.
Service Disruptions
Unfortunately we do experience disruptions. Find out if your journey is likely to be affected.
Telephone Bookings
To make a booking over the phone please call us on 08705 186 186
Opening hours
8am to 9pm Monday to Friday
8am to 8pm Saturday
9am to 5pm Sunday & UK Bank Holidays
Please note a £5 booking fee applies to all phone bookings.
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