Accessibility

Our commitment

Eurostar is committed to providing a website that is accessible to everyone. We're in the process of a complete redesign to ensure our site meets the spirit of the Web Accessibility Initiative guidelines and adheres to the requirements as laid out in the Disability Discrimination Act and the British Standard for Publicly Accessible Specification 78.

Here are some tips that you may find useful when visiting www.eurostar.com:

Text size

You may increase or decrease the size of the text displayed throughout www.eurostar.com by changing the text size settings in your Internet browser.

Mozilla Firefox

From the main menu at the top of your browser, choose 'View'. From the 'View' sub-menu, choose 'Text Size'. From the 'Text Size' submenu, you can choose to increase or decrease your font size. Alternatively, you may increase the text size by holding down the 'Control' key and pressing the '+' key, or decrease the text size by holding down the 'Control' key and pressing the '-' key.

Internet Explorer

You can change your font sizes by selecting 'View' from the menu at the top of your browser, then selecting the 'Text Size' option. On the 'Text Size' sub-menu you may specify a new setting for your font size. Alternatively, in Internet Explorer 7+, you can increase the text size by holding down the 'Control' key and pressing the '+' key, or decrease the text size by holding down the 'Control' key and pressing the '-' key.

Opera

From the main menu at the top of your browser, choose 'View'. From the 'View' sub-menu, choose 'Zoom'. On the 'Zoom' sub-menu, you can choose a new percentage for your font size. You may also increase the text size by holding down the 'Control' key on your keyboard and scrolling the central wheel on your mouse forward (to increase the text size) and backward (to decrease the text size).

Safari

From the main menu at the top of your browser, choose 'View'. On the 'View' sub-menu, choose either 'Make Text Bigger' or 'Make Text Smaller'.

Access keys

You may use the following access keys to navigate around www.eurostar.com without using a mouse:

• Access key " s " - Jump to page content
• Access key " n " - Jump to navigation
• Access key " c " - Jump to navigation from this page
• Access key " 0 " - Jump to accessibility information
• Access key " m " - Jump to site map

How to use access keys in your browser:

• Internet Explorer 5+ (PC) - Hold down the ALT key, press the number of the access key, release both keys then press ENTER
• Internet Explorer 4 (PC) - Hold down the ALT key and press the number of the access key
• Internet Explorer 5+ (Mac) - Hold down the CTRL key and press the number of the access key
• Firefox, Mozilla 2.0 (PC) - Hold down the SHIFT and ALT key and press the number of the access key
• Firefox, Mozilla 3.0 (PC) - Hold down the SHIFT and ALT key and press the number of the access key, release both keys then press ENTER
• Firefox, Mozilla (Mac) - Hold down the CTRL key and press the number of the access key
• Safari and Omniweb (Mac) - Hold down the CTRL key and press the number of the access key
• Opera - Hold down the Shift key and press Escape, release both keys, then press the number of the accesskey

We welcome your feedback

This is an ongoing process, so while we've made a great deal of progress in the past year, we still have some work to do. We are working towards having a fully accessible site in the near future and will keep you informed about our progress. If you experience any problems accessing www.eurostar.com or wish to report any problems you encounter, please contact us via email at contactus@eurostar.co.uk or call 0870 600 0796.